Terms of Service

1. Agreement to Terms

By accessing or using the truemotive website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

These terms constitute a legally binding agreement between you and truemotive, a company registered in the United Kingdom.

2. Eligibility

To use our website and purchase products, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding contract
• Provide accurate and complete registration information
• Not be prohibited from purchasing or using dietary supplements under applicable law

3. Products and Descriptions

We make every effort to display our products accurately. However:

• Product images are for illustration purposes and may differ slightly from actual products
• We reserve the right to modify product formulations, packaging, and specifications
• Prices are subject to change without notice
• Product availability is not guaranteed and may be limited

4. Orders and Payment

Placing Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.

Payment

We accept major credit and debit cards, PayPal, and other payment methods as displayed at checkout. Payment is processed securely through our third-party payment providers. Your order will not be dispatched until payment has been received in full.

5. Shipping and Delivery

Please refer to our Shipping & Returns page for detailed information about delivery times, shipping costs, and our returns policy.

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by customs, weather, carrier issues, or other circumstances beyond our control.

6. Product Use and Disclaimer

By purchasing and using our products, you acknowledge that:

• You should consult a healthcare professional before starting any supplement regimen
• Results may vary between individuals
• Supplements should not replace a balanced diet and healthy lifestyle
• You are responsible for reading and following all product labels and warnings
• You should not use products if you have known allergies to any ingredients

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of truemotive or our licensors and is protected by UK and international intellectual property laws.

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorisation
• Modify, adapt, or create derivative works from our content
• Use our content for commercial purposes without a licence

8. User Accounts

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use
• Ensuring your account information is accurate and up to date

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

9. Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with or disrupt our website or servers
• Transmit viruses, malware, or other harmful code
• Scrape, harvest, or collect data from our website without permission
• Resell our products without authorisation
• Make false or misleading statements about our products

10. Limitation of Liability

To the maximum extent permitted by law:

• truemotive shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim shall not exceed the amount you paid for the product in question
• We are not liable for any damages arising from your use or inability to use our products
• We are not liable for third-party actions or content

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless truemotive, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your violation of these terms or misuse of our products or services.

12. Governing Law and Disputes

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For EU consumers: You may also be entitled to use the European Commission's Online Dispute Resolution platform at ec.europa.eu/odr.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

14. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact Us

If you have questions about these Terms of Service, please contact us: